Refund & Returns Policy
Our refund and returns policy lasts 30 days from the date of purchase.
Overview
If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned, including perishable goods (food, flowers), intimate or sanitary items, hazardous materials, and flammable liquids. Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items (opened)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Every order on TheWebCart is paid in cash on delivery, so an approved refund is never returned to a card. We will agree the refund method with you at the point your return is approved.
If your refund has been approved and you have not received it, contact us at support@thewebcart.com and we will follow it up with the seller.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at support@thewebcart.com.
Shipping Returns
To return your product, please contact us first at support@thewebcart.com to receive return instructions. You are responsible for return shipping costs, which are non-refundable.
Need Help?
Contact us at support@thewebcart.com or call +961 3 073 854 for any questions about refunds and returns.