FAQs

You place the order without paying anything online. The seller prepares it, a courier brings it to the address you gave at checkout, and you hand over the cash when it arrives. Have the exact order total ready — the amount is shown on your order confirmation and in your confirmation email.

Yes. Cash on delivery is the only payment method currently enabled on TheWebCart. We do not ask for card details anywhere on the site, and no online payment is taken when you place an order.

Sellers list their products in US dollars, and the switcher at the edge of the screen lets you view the same catalogue in Lebanese pounds. Switching currency changes what you see, not what the seller charges — the amount you owe the courier is whichever total is shown at checkout in the currency you chose.

No — you can check out as a guest with just a name, phone number and address. Creating an account is optional, but it keeps your order history and addresses in one place and lets you track orders without typing an order ID. You can create an account or sign in here.

Anywhere in Lebanon. We do not ship outside the country at the moment.

Beirut and Mount Lebanon usually arrive within 1–2 working days of the seller confirming the order. Other governorates — North, Akkar, South, Nabatieh, Bekaa and Baalbek-Hermel — usually take 2–4 working days. Larger or made-to-order items can take longer; the seller will tell you if that is the case.

Any delivery fee is calculated and shown at checkout, before you confirm the order. Nothing is added afterwards — the total on your confirmation is the total you hand to the courier.

Yes — the seller or the courier will call the number you entered at checkout to agree a delivery window. Please give a number you actually answer; unreachable numbers are the most common reason an order is delayed.

Use the Track Your Order page — enter the order ID from your confirmation email plus the email address you used at checkout. If you ordered with an account, every order and its current status is listed under My account → Orders.

Yes, as long as the seller has not dispatched it yet. Because you have not paid anything up front there is nothing to refund — contact the seller from their store page, or email support@thewebcart.com with your order ID as soon as possible and we will pass it on.

Every seller has their own storefront with their phone number and location on it. Open the product, click the store name, or browse them all from the Stores page. For anything the seller cannot resolve, email support@thewebcart.com.

TheWebCart is a marketplace, so each seller ships their own items. You may receive more than one delivery, and you pay each courier for the items they bring. Your order page lists which items came from which store.

Apply through Become a vendor. You register your business and choose your shop name, and we email you a link to set your password. Your vendor dashboard is where you list products, set your own prices and manage the orders that come in, and your store page goes live at thewebcart.com/store/your-shop once you have products listed. There is more detail on Sell on TheWebCart — or call or WhatsApp +961 3 073 854 if you want the commission and payout details first.